Shipping & Returns
Shipping Policy
At All Natural Therapeutics by Knight Company, we are dedicated to providing you with excellent customer service and ensuring that you receive your products in a timely and efficient manner. We understand that you are eager to receive your items, and we are committed to delivering them as soon as they are ready. Please find our shipping policy outlined below:
Order Processing Time:
Once we receive your order, we begin the process of preparing your items for shipment. This includes quality checks, packaging, and labeling. We strive to dispatch your products as soon as they are ready to ensure a swift delivery.
Shipping Notification:
As soon as your order is shipped, you will receive an email notification with the tracking information, so you can follow your package's journey to your doorstep.
Estimated Delivery Time:
Please note that the delivery time may vary depending on the destination, shipping method selected, and the availability of the items in your order. We will do our best to provide you with an estimated delivery time during checkout.
Shipping Carriers:
We partner with reputable shipping carriers to ensure the safe and timely delivery of your items. The carrier used for your shipment will be specified in the shipping notification email.
Order Status:
If you have any questions or concerns about the status of your order, please feel free to contact our customer support team. We are always here to help and provide updates on your shipment.
Delays:
In the rare event that your shipment is delayed, we will communicate with you promptly to keep you informed and work diligently to resolve any issues that may arise.
We appreciate your understanding and patience as we work to deliver your items as quickly as possible. Rest assured that we will ship your order out when it is ready, and we are committed to providing you with the best possible shopping experience.
Returns Policy
At All Natural Therapeutics, your satisfaction is our top priority. We understand that sometimes you may need to return a product, and we have created a simple and convenient return policy to address your needs. Please find our return policy outlined below:
30-Day Return Window:
If you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date for a refund or exchange, subject to the conditions specified below.
Return Eligibility:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please ensure that you include all original accessories, manuals, and documentation when returning the product.
Damaged Items:
If you receive a damaged item, please contact our customer support team within 7 days of delivery with a detailed description of the issue and photographic evidence. Upon confirmation and receipt, we will promptly replace the damaged item at no additional cost to you.
Proof of Purchase:
To initiate a return or exchange, please provide a valid receipt or proof of purchase. This allows us to verify your purchase and process your request more efficiently.
Return Shipping:
Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Exchanges:
If you wish to exchange an item, please contact our customer support team to discuss the available options. Note that exchange requests are subject to product availability and may incur additional shipping costs.
We are committed to providing you with exceptional customer service, and we are always here to help. If you have any questions or concerns about our return policy, please feel free to contact us.
For further information please contact us using the button below.